Return Policy

At DigiHeart, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return policy to ensure a smooth process. Please review the details below.

 

Return Eligibility:

• Returns are accepted within 30 days from the date of delivery.

• The item must be unused, undamaged, and in its original packaging with all tags and labels intact.

• Personalized or customized items cannot be returned unless they arrive damaged or defective.

How to Initiate a Return:

1. Contact us: Reach out to our customer service team at [insert contact email or phone number] with your order number, item(s) to return, and reason for the return.

2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number (RA#) and instructions on how to proceed.

3. Shipping the Return: Carefully package the item(s) in the original packaging, and include the RA# provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Processing Your Return: Once we receive the returned item(s), we will inspect them and process your refund or exchange. Please allow up to 7 business days for processing.

Refunds:

• Refunds will be issued to the original form of payment.

• Shipping fees are non-refundable, and any applicable return shipping fees are the customer’s responsibility unless the return is due to an error by DigiHeart.

Exchanges:

• If you’d like to exchange an item for a different size, color, or product, please contact our customer service team for assistance.

• Exchanges are subject to product availability. If the replacement item is unavailable, we will process a refund.

Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us within 7 days of receiving your order for a replacement or full refund.

• You may be asked to provide photos of the damaged item(s) for verification.

Final Sale Items:

• Certain items, including sale and clearance items, may be non-returnable. These items will be clearly marked on our website.

Contact Us:

If you have any questions or need assistance with your return, please don’t hesitate to contact us at kulmer20.ku@gmail.com.

Thank you for shopping with DigiHeart!

You can adjust the specifics such as the time frame for returns and other details based on your business needs. Let me know if you’d like any changes or additions!